Specializing in Antarctica & Arctic adventures since 1996
After 25 years Polar Cruises is retiring.
Over the past 2 decades we have utilized our extensive passion and knowledge of the Polar regions to assist thousands of customers experience the magic of Antarctica and the Arctic. It has been a rewarding journey that has resulted in one of the world’s top Polar agencies.
Our customers have always been our top priority and we appreciate each of you for your patronage and trust.
We will miss all of you!
The Polar Cruises Team
**If you have a future voyage booked through
Polar Cruises you were emailed an announcement
on Aug 20, 2021, about the company retiring. If
you did not see the email, please check your
spam/junk folder. If you have not received the
email, please email us at
lynn@polarcruises.com
and we will resend it. (This email address is
for Polar Cruises customers only).
“Farewell’s from some of our customers”
Hi Lynn - This is all so bittersweet. This must have been a difficult decision. Some of our best memories are with the Arctic and Antarctica trips booked through your company. Thank you and Chuck for all your years of service in the travel industry. I will always remember the time that Chuck spent helping us get on the right ship for our first trip to the Falklands, South Georgia, and Antarctica. I was so impressed with his knowledge of ships and how (without even having met us) he just made the perfect match. Bruce and I wish you and Chuck a very good retirement and hope that you will still have good travels. Stay safe and well.
Our best to both of you.
Susan & Bruce
Oh wow, just saw this message! (yikes the original
letter got filtered to spam folder, so thank you
for following up)
This is such a bittersweet moment... I hope it's
the right decision for you guys, and I wish you
best in whatever you decide to do next. You guys
have been amazing to me (and I'm sure to all the
other clients) -- and I hadn't realized you guys
are a relatively small business, your depth of
knowledge and help has been that of a big team,
the website alone is so informative and
comprehensive! This will be a great loss to all of
us polar travel lovers... We will miss you guys, I
was so saddened to read the letter... But I fully
understand, and celebrate with you your great
run!
Please accept my sincere gratitude for all your
help and what you've enabled me to do... These
experiences were memories of a lifetime! Best
wishes to you guys, enjoy what you decide to do
next, and have happiness in knowing you've brought
happiness to many people!
Igor
Lynn,
So sorry to hear this. You’ve been so helpful to
me over the years in picking destinations and
ships. There’s no comparable single source for
polar travel information anywhere.
Best wishes,
Arthur
Lynn: My husband Barry and I travelled with you to
Antarctica in 2015, and planned our 2021 trip to
the polar north with you (before pandemic). We
loved working with you and your company. As fellow
Oregonians, you understood our travel needs and
passions. I thank you for all your service and
love of the outdoors. Good luck with retirement.
You so deserve it,
Melanie and Barry
Sorry to hear about. I would like to thank you for
your superb service.
Moshe
It’s so sad to hear Polar Cruises will be closing.
Anyway, thank you very much for your good service
and follow up.
Kitty & my Team
Lynn and Polar Cruises Staff
So sad to hear this-Thanks for everything-You were
always there to help. Good luck to each of you.
Gary
Hi, I am sorry to see this announcement. I have
been really pleased with the customer service that
I’ve gotten from Brandon and some of your other
employees.
Good luck,
Jana
To Lynn Cross and all the staff of Polar
Cruises:
It was with great sadness that I read your email
yesterday. Of course I understand your decision.
Also, please know that I am not at all worried about how Polar Cruises will hand over management of reservations. However, I honestly feel like I have lost a friend.
I became your loyal client when I booked my first trip to Antarctica for February, 2016. Brandon Hagg and Sharon Keating helped me with that first booking. Since then, Brandon, Sharon, and Shari (Sharon) Hatcher have continued to give me the best advice and best service one could imagine. I have often recommended your team to friends who are interested in travel.
I hope that, from my letter, you can tell just how much polar travel has enriched my retirement and how much the Polar Cruises team has helped me along the way. I am truly so sorry to see you go. However, I do wish you all the best of luck finding your next adventure whether it is a new career or a new travel destination.
Thank you for everything. I will miss you.
Julia
Dear Lynn,
I am truly sorry to hear that Polar Cruises will soon be "no more". Of course, I fully understand why you are retiring and closing the business.
You have provided consistently excellent service
and information to me for years on polar trips
I've booked through you. I don't think any other
travel company out there has your polar travel
expertise. I'll hopefully have more trips to both
cold ends of the world in coming years so I'll
certainly miss your help going forward with those
adventures. But all good things come to an end. I
do wish you, Sharon, Janys, and everyone else at
Polar Cruises I have had contact with over the
years the best in their lives post Polar Cruises.
Thanks for everything.
Sincerely,
Alex
Sorry to hear this. Best of luck to y’all. We’ve
have nothing but the best service from your agency
and will miss you.
Tom
Hello Lynn, I am sorry to read this email. You
have been running a great company. Hope you and
Chuck will have a wonderful retirement life.
All the best,
Sarah
Hi Lyn, Wishing you the best in your retirement.
The Antarctic trip you arranged for Michele and I
was amazing - despite the best efforts of strikers
to prevent us boarding the plane!
Thank you again for this.
Stephen
What has changed is the company we have worked
with for 20 years, Polar Cruises, is closing and
the people are retiring after 25 years. When I
first contacted them, it was just the couple who
owned the company. Before I finally booked my
first cruise with them, we probably had five
conversations, some quite lengthly. Because of
that and their experience, they were able to match
us with the best ship for our purpose. Initially,
it was small ship with long itinerary. (60
passenger Russian ship with shared facilities -
just what we ordered). We booked five trips with
them, four completed, because of their extensive
knowledge and first hand experience. That means
more than once after talking with them, we agreed
a particular trip was not for us. My type of
travel agent.
Carol
We have been very happy with Polar Cruises on our previous polar trips, and we are very sorry to know that you are retiring and closing the business. We wish you and your colleagues the best for the future in whatever way you and they wish to take their lives forward.
Best wishes
Anthony and Gwyneth
Hi Lynn, I am really sorry and shocked to hear
about the closure of your business. While I wish
you success in your next venture, I am also
grateful for your professionalism and the way you
are taking care of clients booked on cruises.
Thank you.
With best wishes and warm regards,
Mark
Dear Lynn,
We are so sad that Polar Cruises is shutting down
the business. We really loved working with you
guys. It was very well organized and a respectable
company. We wish you all the best in the future.
Please stay safe and healthy!
Kind regards,
Olga & Mikhail
Brandon, I just wanted to let you know how much we
appreciated your help. Everyone in our group VERY
much appreciated your responsiveness and excellent
communication skills. Wishing you the best for
whatever you do next.
Gary
Polar Cruises will be missed. We enjoyed doing
business with you.
Janet & John
Oh wow, just saw this message! (yikes the original letter got filtered to spam folder, so thank you for following up) This is such a bittersweet moment... I hope it's the right decision for you guys, and I wish you best in whatever you decide to do next. You guys have been amazing to me (and I'm sure to all the other clients) -- and I hadn't realized you guys are a relatively small business, your depth of knowledge and help has been that of a big team, the website alone is so informative and comprehensive! This will be a great loss to all of us polar travel lovers... We will miss you guys, I was so saddened to read the letter... But I fully understand, and celebrate with you your great run! Please accept my sincere gratitude for all your help and what you've enabled me to do... These experiences were memories of a lifetime! Best wishes to you guys, enjoy what you decide to do next, and have happiness in knowing you've brought happiness to many people! Igor
HI To Everyone at Polar Cruises,
Thank you for all the help over the years. I have
been on many trips set up by your company and
amazing staff.
The hardest thing to miss will be the dreaming.
Your website was The Best website for
comprehensive information on any trip by date,
place etc. I hope you can sell that software as it
was invaluable to me.
Thanks again for all the years and the best to all
of you, Sheilah
Hello Lynn,
We want to thank you for arranging so many
memorable trips for us over the years and wish you
and Chuck all the best in retirement. Polar
Cruises and all your helpful staff will be
missed.
Happy Travels, Jeff and Jean
I received your announcement last Friday, and it was greeted with a very heavy heart. While we did not have the chance to organize polar travel through your agency as many times as we would have wished, the times that we did we were most grateful for the client service you provided and the all-around feeling of being taken care of in the very best way. The always informative and tremendously helpful and timely feedback your agency has provided over the years will be impossible to match and will be missed by all of us polar enthusiasts.
Thank you so much for all you have done for us over the years, and we wish you all the very best, including more travel to icy regions.
Sincerely,
Silvia