Specializing in Antarctica & Arctic adventures since 1996

 

After 25 years Polar Cruises is retiring.

Over the past 2 decades we have utilized our extensive passion and knowledge of the Polar regions to assist thousands of customers experience the magic of Antarctica and the Arctic. It has been a rewarding journey that has resulted in one of the world’s top Polar agencies.  

Our customers have always been our top priority and we appreciate each of you for your patronage and trust.

We will miss all of you!

The Polar Cruises Team

**If you have a future voyage booked through Polar Cruises you were emailed an announcement on Aug 20, 2021, about the company retiring. If you did not see the email, please check your spam/junk folder. If you have not received the email, please email us at lynn@polarcruises.com and we will resend it. (This email address is for Polar Cruises customers only).
 

“Farewell’s from some of our customers”

Hi Lynn - This is all so bittersweet.  This must have been a difficult decision.  Some of our best memories are with the Arctic and Antarctica trips booked through your company. Thank you and Chuck for all your years of service in the travel industry.  I will always remember the time that Chuck spent helping us get on the right ship for our first trip to the Falklands, South Georgia, and Antarctica.  I was so impressed with his knowledge of ships and how (without even having met us) he just made the perfect match.  Bruce and I wish you and Chuck a very good retirement and hope that you will still have good travels.  Stay safe and well.  

Our best to both of you.
Susan & Bruce

 

Oh wow, just saw this message! (yikes the original letter got filtered to spam folder, so thank you for following up)
This is such a bittersweet moment... I hope it's the right decision for you guys, and I wish you best in whatever you decide to do next. You guys have been amazing to me (and I'm sure to all the other clients) -- and I hadn't realized you guys are a relatively small business, your depth of knowledge and help has been that of a big team, the website alone is so informative and comprehensive! This will be a great loss to all of us polar travel lovers... We will miss you guys, I was so saddened to read the letter... But I fully understand, and celebrate with you your great run!
Please accept my sincere gratitude for all your help and what you've enabled me to do... These experiences were memories of a lifetime! Best wishes to you guys, enjoy what you decide to do next, and have happiness in knowing you've brought happiness to many people!
Igor


Lynn,
So sorry to hear this. You’ve been so helpful to me over the years in picking destinations and ships. There’s no comparable single source for polar travel information anywhere.
Best wishes,
Arthur
 

Lynn: My husband Barry and I travelled with you to Antarctica in 2015, and planned our 2021 trip to the polar north with you (before pandemic). We loved working with you and your company. As fellow Oregonians, you understood our travel needs and passions. I thank you for all your service and love of the outdoors. Good luck with retirement. You so deserve it,
Melanie and Barry

 

Sorry to hear about. I would like to thank you for your superb service.
Moshe


It’s so sad to hear Polar Cruises will be closing.  Anyway, thank you very much for your good service and follow up.  
Kitty & my Team


Lynn and Polar Cruises Staff
So sad to hear this-Thanks for everything-You were always there to help. Good luck to each of you.
Gary

 

Hi, I am sorry to see this announcement. I have been really pleased with the customer service that I’ve gotten from Brandon and some of your other employees.
Good luck,
Jana

 

To Lynn Cross and all the staff of Polar Cruises:
It was with great sadness that I read your email yesterday.  Of course I understand your decision. 

Also, please know that I am not at all worried about how Polar Cruises will hand over management of reservations.  However, I honestly feel like I have lost a friend.   

I became your loyal client when I booked my first trip to Antarctica for February, 2016.  Brandon Hagg and Sharon Keating helped me with that first booking.  Since then, Brandon, Sharon, and Shari (Sharon) Hatcher have continued to give me the best advice and best service one could imagine.  I have often recommended your team to friends who are interested in travel.

I hope that, from my letter, you can tell just how much polar travel has enriched my retirement and how much the Polar Cruises team has helped me along the way.  I am truly so sorry to see you go.  However, I do wish you all the best of luck finding your next adventure whether it is a new career or a new travel destination.  

Thank you for everything.  I will miss you.

Julia

 

Dear Lynn,

I am truly sorry to hear that Polar Cruises will soon be "no more". Of course, I fully understand why you are retiring and closing the business.

You have provided consistently excellent service and information to me for years on polar trips I've booked through you. I don't think any other travel company out there has your polar travel expertise. I'll hopefully have more trips to both cold ends of the world in coming years so I'll certainly miss your help going forward with those adventures. But all good things come to an end. I do wish you, Sharon, Janys, and everyone else at Polar Cruises I have had contact with over the years the best in their lives post Polar Cruises. Thanks for everything. 
Sincerely, 
Alex

 

Sorry to hear this. Best of luck to y’all. We’ve have nothing but the best service from your agency and will miss you. 
Tom

Hello Lynn, I am sorry to read this email. You have been running a great company. Hope you and Chuck will have a wonderful retirement life.
All the best,
Sarah

 

Hi Lyn, Wishing you the best in your retirement. The Antarctic trip you arranged for Michele and I was amazing - despite the best efforts of strikers to prevent us boarding the plane!
Thank you again for this. 
Stephen

 

What has changed is the company we have worked with for 20 years, Polar Cruises, is closing and the people are retiring after 25 years. When I first contacted them, it was just the couple who owned the company. Before I finally booked my first cruise with them, we probably had five conversations, some quite lengthly. Because of that and their experience, they were able to match us with the best ship for our purpose. Initially, it was small ship with long itinerary. (60 passenger Russian ship with shared facilities - just what we ordered).  We booked five trips with them, four completed, because of their extensive knowledge and first hand experience. That means more than once after talking with them, we agreed a particular trip was not for us. My type of travel agent.
Carol

 

We have been very happy with Polar Cruises on our previous polar trips, and we are very sorry to know that you are retiring and closing the business. We wish you and your colleagues the best for the future in whatever way you and they wish to take their lives forward.

Best wishes
Anthony and Gwyneth 

 

Hi Lynn, I am really sorry and shocked to hear about the closure of your business.  While I wish you success in your next venture, I am also grateful for your professionalism and the way you are taking care of clients booked on cruises. Thank you.
With best wishes and warm regards,
Mark

 

Dear Lynn, 
We are so sad that Polar Cruises is shutting down the business. We really loved working with you guys. It was very well organized and a respectable company. We wish you all the best in the future. Please stay safe and healthy!

Kind regards,
Olga & Mikhail

 

Brandon, I just wanted to let you know how much we appreciated your help. Everyone in our group VERY much appreciated your responsiveness and excellent communication skills. Wishing you the best for whatever you do next.
Gary
 

Polar Cruises will be missed. We enjoyed doing business with you.
Janet & John
 

Oh wow, just saw this message! (yikes the original letter got filtered to spam folder, so thank you for following up) This is such a bittersweet moment... I hope it's the right decision for you guys, and I wish you best in whatever you decide to do next. You guys have been amazing to me (and I'm sure to all the other clients) -- and I hadn't realized you guys are a relatively small business, your depth of knowledge and help has been that of a big team, the website alone is so informative and comprehensive! This will be a great loss to all of us polar travel lovers... We will miss you guys, I was so saddened to read the letter... But I fully understand, and celebrate with you your great run! Please accept my sincere gratitude for all your help and what you've enabled me to do... These experiences were memories of a lifetime! Best wishes to you guys, enjoy what you decide to do next, and have happiness in knowing you've brought happiness to many people! Igor

HI To Everyone at Polar Cruises,
Thank you for all the help over the years.  I have been on many trips set up by your company and amazing staff.

The hardest thing to miss will be the dreaming.   Your website was The Best website for comprehensive information on any trip by date, place etc.   I hope you can sell that software as it was invaluable to me.
Thanks again for all the years and the best to all of you, Sheilah

Hello Lynn,
We want to thank you for arranging so many memorable trips for us over the years and wish you and Chuck all the best in retirement. Polar Cruises and all your helpful staff will be missed.
Happy Travels, Jeff and Jean

I received your announcement last Friday, and it was greeted with a very heavy heart. While we did not have the chance to organize polar travel through your agency as many times as we would have wished, the times that we did we were most grateful for the client service you provided and the all-around feeling of being taken care of in the very best way. The always informative and tremendously helpful and timely feedback your agency has provided over the years will be impossible to match and will be missed by all of us polar enthusiasts.

Thank you so much for all you have done for us over the years, and we wish you all the very best, including more travel to icy regions.

Sincerely,
Silvia